On this theme of 1300 numbers, I just wanted to put a little more information out there to answer the question on how 1300 number and 1800 numbers work.
Unfortunately, it’s not such a simple answer, we will need to discuss the basics of how the telephone network works in order to answer it.
First, lets discuss the telephone network. When you lift your handset and enter the number you want to dial, or push dial on your mobile, the system on the other end received this command.
I see a lot of questions on forums and such as to why businesses get 13,1300 or 1800 numbers.
Let’s clear it up by defining the pro’s and con’s. By the end of this I’m sure you will understand the businesses decision to get one.
First of, lets discuss the Cons:
I sat down at my computer and did some brainstorming. I tried to put myself in my customers shoes, so I decided I wanted to search for a company to supply my new business a 1300 number. Google has thousands of results, and I see there is stacks of competition in the paid advertisements in google, so how do I find a company to supply me this service?
The first thing to look for is a company that answers the phone, or calls back quickly and connects you through to a real person who can answer your questions. The second thing is a website which explains the process and makes signing up easy. Some companies specialise in 1300 numbers, however most Australian telecommunication companies will be able to sell you additional services which will complement the 1300 or 1800 service.
The process of setting up a 1300 number or 1800 number can be made very easy or quite complex depending on your businesses requirements. They have a whole bunch of features such as overflow, time based routing and a somewhat daunting provisioning process which is made more difficult by governmental bodies. Most companies should be able to supply you with free configuration updates, free setup and the features I just mentioned at no additional charge.
