I was just reading an article talking about how they are planning to petition to make Mobile phone carriers change the rules surrounding the call charges for the so called ‘free call’ 1800 services in Australia.
I have always wondered why it has taken them so long to do this – especially considering its supposedly called a ‘free call’. Ha.
Anyway, the article is available here. I will be keeping a keen eye on this – I imagine if it goes forward it will suddenly make 1800 services more expensive to my telecommunications company on a wholesale level, or it could change the whole market. See we are currently at around 90% 1300 number usage (in my customer base anyway).
The market views 1800 numbers as your community or feedback services – not the normal perception an Australian business wants.